Introduction
LacinAbbev Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lacinabbev.com, use our services, or interact with us.
We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, postal address)
- Account credentials and preferences
- Payment and billing information
- Communication records and correspondence
- Marketing preferences and consent records
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and location data
- Browser type and version
- Operating system and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Smart Home Device Information
When you use our smart home services, we may collect:
- Device usage patterns and performance data
- Energy consumption and efficiency metrics
- System configuration and settings
- Error logs and diagnostic information
How We Use Your Information
We use your information for the following legitimate business purposes:
Service Provision
- Providing and maintaining our smart home services
- Processing transactions and managing billing
- Customer support and technical assistance
- System monitoring and security
Communication
- Responding to inquiries and requests
- Sending service updates and important notices
- Newsletter and marketing communications (with consent)
- Surveys and feedback requests
Improvement and Analytics
- Website and service optimization
- Product development and research
- Usage analytics and performance monitoring
- Security and fraud prevention
Legal Basis for Processing
Under UK GDPR, we process your personal information based on the following legal grounds:
- Contract: To fulfill our contractual obligations to provide services
- Legitimate Interests: For business operations, security, and service improvement
- Consent: For marketing communications and optional services
- Legal Obligation: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from authorities.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:
- Account information: Duration of your account plus 7 years
- Transaction records: 7 years for tax and accounting purposes
- Marketing communications: Until you withdraw consent
- Website analytics: 26 months
Your Rights
Under UK GDPR, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your information in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for consent-based processing
To exercise these rights, please contact us at [email protected] or use our contact form.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience. Our cookie policy provides detailed information about:
- Types of cookies we use
- How to manage cookie preferences
- Third-party cookies and analytics
- Your choices and opt-out options
Please refer to our Cookie Policy for complete information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training and confidentiality agreements
- Incident response and breach notification procedures
International Data Transfers
We primarily process your information within the UK and European Economic Area (EEA). If we transfer your information outside these regions, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and, where required, by email.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LacinAbbev Limited
Data Protection Officer
42 Tech Quarter, Birmingham Science Park
Birmingham, B7 4BJ, United Kingdom
Email: [email protected]
Phone: +44 121 456 7890
Supervisory Authority
You have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk